Guests ask once.The right team already knows.
MarisAI gives your guests a concierge they can talk to in English or Turkish, and gives your staff a live board of what was asked, who has it and how long it has left.
How it works
MarisAI is the mind above the whole hotel, whether a city hotel, a resort or a boutique house. It is in touch with every guest, team and system at once, decides what happens next and follows each task until it is done.
For guests
In six languages, typed or spoken, at any hour. It answers from the hotel’s verified facts, says so when it doesn’t know, and opens a request instead of improvising.
For the team
Every request goes to the right department and the right person, with a target time. It follows each task until it is closed, and flags what is running late.
For managers
Ask “why were response times longer this week?” The answer comes from the hotel’s records, with what was observed, inferred and recommended kept apart.
For owners and top management
Reports for any period, compared with the one before, with findings and their limits stated plainly, ready to export. Anything urgent reaches managers at once.
What happens behind one message.
The language model is one step of six. The steps around it are ordinary code and the hotel’s own rules, which is why MarisAI can be given real work.
Safety comes first, in code.
Before any model reads the message, plain code looks for emergencies and for attempts to manipulate the assistant. Fire, smoke or an injury opens a critical task for Security and alerts managers at once.
The facts are gathered.
Who is asking, their room and stay, the time, their language, what they already have open. All of it comes from the hotel’s records; nothing is guessed.
The request is understood.
The model works out what the guest wants and asks for what is missing. It can act only through the list of services the hotel has defined, and cannot invent one.
Every action passes the hotel’s rules.
Opening hours, lead times, quantities, fees, and whether a person must approve. Code checks them, carries the action out and confirms that it happened.
The reply is written from results.
MarisAI may say “done” only for what was actually carried out. Each such claim is checked against the record before the guest sees it.
Everything is recorded.
Each conversation, task and decision goes into one record. The team’s boards, the alerts, the reports and the manager’s answers are all read from it.
What the guest sees, and what lands on the board.
If something needs a person’s approval, MarisAI says so and waits.
Could we get two more towels, and a late checkout tomorrow?
I’ve asked Housekeeping to bring two towels to your room. Late checkout needs Front Office to approve it, so I’ve sent them a request and will tell you as soon as they reply.
Command Center
- Housekeeping2 extra towels · Room 214Due in 20 min
- Front OfficeLate checkout tomorrow · Room 214Waiting for approval
What it won’t do
- Answer an emergency with a chatbot.
- Messages about safety or health are flagged before any AI reply is written, and go straight to staff.
- Say something is on its way when it isn’t.
- Request status comes from the board, so the guest hears what the team has actually done.
- Remember a guest without asking.
- Preferences are kept only with consent, and guests can see or delete them whenever they like.
- Make guests switch language.
- Replies follow the language the guest writes in, Turkish or English.
Already working with MarisAI?
Sign in to the Command Center with your staff account.